Frequently Asked Questions


Where will the conference be held?

The conference will take place at Suntec Singapore:

1 Raffles Boulevard
Suntec City

Who should attend the 2018 World Credit Union Conference?
The World Credit Union Conference is designed for high-level credit union leaders from around the globe including credit union staff, board of directors, supervisory committee members and international regulators.
Am I a World Council Member?
If your credit union is affiliated with any of our members here, then you are a member of World Council.
Am I a part of a developed or emerging credit union movement?

The following countries are considered to have developed credit union movements:

  • Australia
  • Brazil
  • Canada
  • Ireland
  • Poland
  • United States

All other countries are considered developing or emerging credit union movements.

Where can I find information on sessions and speakers?
Information on sessions and speakers will be posted on our website as they become available.
Will Credit Union Visits be offered? How do I sign up for them?
Stay tuned for more information regarding credit union visits.
Can I reserve a meeting room for a group to meet?
To reserve a meeting room at Suntec Singapore contact Christi Swoboda at


Does World Council provide scholarships to attend the conference?
Currently, World Council does not offer scholarships to the 2018 World Credit Union Conference. However, we do provide a discount on registration rates for those who qualify.
What is the yearly World Council Scholarship Program for attendees 35 years or younger?

The World Council Young Credit Union Professionals (WYCUP) program is an annual scholarship and event to promote and engage the next generation of credit union leaders in the international credit union movement. The scholarship is awarded to five outstanding nominees who have made significant contributions to their credit union systems and have the potential to make a global credit union impact.

The 2018 WYCUP scholarship will be awarded at the World Credit Union Conference in Singapore, 15 – 18 July, for an all-expense-paid attendance at the 2019 World Credit Union Conference. To learn more please click here.


What are the conference hotels?
Conference hotels are available here.
What is the hotel cancellation policy?
Please note that hotel cancellation policies without penalty vary greatly amongst the conference hotels from 90 days to 24 hours prior to check-in. Please read your specific hotel’s policy carefully to avoid cancellation fees.


How do I register for the 2018 World Credit Union Conference?
Registration is now closed and will re-open on-site in Singapore, Saturday, 14 July. 
What is the registration fee?
Registration Types

Early Bird
On or Before 13 April 2018

13 April - 28 June 2018

14 - 18 July 2018

World Council Member
Click Here for a List of Members
$1,195 USD $1,395 USD $1,495 USD
World Council Non-Member $1,650 USD $1,650 USD $1,650 USD
ASEAN Member Rate (Education Only)
Click Here for Information on ASEAN Rate
$695 USD $695 USD $845 USD
Industry Partner $3,500 USD $3,500 USD $3,500 USD
Which Rate Applies to Me?
Guest Rates
Guest Program $475 USD $500 USD $500 USD
Discounts (Discounts are automatically applied)
Developing Credit Union Movement $200 USD off above pricing
35 Years of Age or Younger $200 USD off above pricing 
One discount valid per registration.
What is the registration cancellation policy?
Registrations cancelled on or before 1 June 2018 are subject to a $100 USD cancellation fee. Registration fees are non-refundable after 1 June 2018. Cancellations and refund requests must be requested in writing to the World Council of Credit Unions, Registration Coordinator, at Refunds are not provided for delegates who do not attend the conference.
What if I need to send someone else in my place?
Attendees can substitute registrations but may be charged an additional fee depending on the registration type. All requests for substitutions need to be submitted in writing to Kassandra Schroeder at We suggest making any substitutions by 28 June 2018 to ensure that any onsite materials are updated for the new attendee.
How do I make changes/updates to my registration or get a receipt?

Once you are registered for the conference, you can login to your registration here to:

  • Update your information
  • View/print a receipt
  • Register a guest or another attendee

I am having trouble registering. Whom do I contact?
Kassandra Schroeder, Registration Coordinator
Phone: +1-608-395-2040
World Council Office Hours:
Monday through Friday, 8:00 am – 5:00 pm Central Standard Time (CST)

Guest Information

How do I register a guest?
Guests can be registered during the attendee conference registration process.

Register here.

Attendees may also login to their registration profile at a later time and select “Modify” and then click the “Add Guest” button.
How do I register for pre/post tours, day trips or other optional activities?
Registration for additional activities is available during the conference attendee registration process. If you have already registered, and would like to modify your registration, please click here.  

If you have not registered for the conference, please register here.

At the Conference

What is the conference dress code?

The following dress code is suggested.

Opening Ceremony and Welcome Reception



National dress: attire that is representative of your homeland or culture; or business suit or sport coat and slacks with collared shirt and necktie.

National dress: attire that is representative of your homeland or culture; or suit, dress or blazer with skirt or tailored slacks.

General Sessions & Breakout Sessions



Business casual: collared shirt and slacks. No necktie or jacket required.

Business casual: similar to men, including slacks or skirt with blouse or sweater.

Closing Party



Business casual (see above) or casual: collared, short-sleeved shirt or polo with slacks or dress shorts.

Business casual (see above) or casual: similar to men, including skirt or short-sleeved blouse.

How will I receive my registration materials?

All registration material will be provided on-site at the registration desk at Suntec Singapore. Registration will be open during the following times.

Saturday, 14 July

2:00 pm – 6:00 pm

Sunday, 15 July

8:00 am – 7:00 pm

Monday, 16 July

8:00 am – 4:00 pm

Tuesday, 17 July

8:00 am – 4:00 pm

Wednesday, 18 July

7:00 am – 1:00 pm

Is there translation/interpretation offered at the conference?
Spanish and Portuguese translation will be offered.
How do I get my headset for simultaneous interpretation?
Headsets will be provided to attendees who have requested Portuguese translation during their registration. The attendees will keep their headset for the entire duration of the conference. Headsets must be returned after the final sessions on Wednesday. Attendees who do not return their headsets will be subject to a fee.

Please view here for more information on interpretation.
Do I need to pre-register for educational sessions?
No, all breakout sessions and general sessions are first-come, first-served. We recommend arriving at least 15 minutes prior to the session start time.
Do I have to wear my name badge credentials each day?
Yes, security requires that all registered participants wear their name badge in order to gain admission to conference events/sessions. Those without a name badge may be denied entrance. See the on-site registration desk if you misplace your name badge.


What airport should we fly into/out of?
We suggest using the Singapore Changi Airport (SIN), which is about a 15-minute drive to Suntec Singapore.
Do I need a travel visa?
Generally, a citizen of a foreign country who wishes to enter Singapore must first obtain a visa. Please review Visa Information in further detail.
Is there transportation to and from the airport for conference attendees?
No, attendees will need to arrange their own transportation to and from the airport.
Is there transportation to/from the hotels and the conference venue during the conference?
Transportation will be provided to/from the Holiday Inn and Park Royal hotels for attendees staying at those properties.